We offer free shipping on all orders of at least $50.
Please allow for a 1-2 business day handling period after you place your order. Please allow for longer processing times of up to 3-5 days during sales, promotions, or holidays. We ship via USPS and typically use Priority Shipping. Once your order is shipped, please allow for 2-5 days in transit.
Where We Ship:
We ship within the continental United States, Hawaii, & Alaska. At this point in time, we are not able to ship internationally.
If you have a contact or address in the United States, we could ship to them, and they could then ship our product to you in the case that you live out of the country.
All orders are processed securely by members of our Organic Body Éssentials team. Providing correct contact, billing, and shipping information will ensure a smooth transaction. Any information that is missing or incorrect may delay the order until all information is collected and processed.
Shortages or Order Mistakes:
Please report any shortages or discrepancies in your order within 7 days of receipt of goods to ensure that we make your order right as soon as possible.
Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. Please report damaged goods right away (within 48 hours of receipt) and save the original packaging in the event that a claim is filed. If possible, please take a picture of the damaged box and/or product(s) and send us an email to firstname.lastname@example.org with any details you can provide.
Once an order is placed you may cancel it within 24 hours after the payment, but the order cannot be canceled once it’s processed and the status is changed to “shipped”. If you want a refund for your order after it’s been processed – you may refuse the package upon arrival or return it and we will issue a refund once the package is returned to us.
Canceled orders may be subjected to a 20% restocking fee. We spend our time and resources to process your orders: using packing materials, purchasing shipping labels, and not to mention labor. A restocking fee is a compensation for the work that’s already done to process the order you decided to place.
Returns & Refunds
We allow for returns of unopened product within 30 days of receipt (postage paid by customer). PLEASE CONTACT US TO START YOUR RETURN so we can find out how we can best be of assistance.
We will gladly accept returns caused by our error. Please notify us within 7 days of receipt of goods and we will send a shipping label for you to return free of charge.
For health, medical and safety reasons, opened products cannot be returned. We accept returns only if product is not opened and safety seal is not broken.
Shipping costs are non-refundable, and real cost of shipping may be deducted from the refund amount even if you received free shipping as promotion when you placed an order.
WHERE IS MY REFUND?
Please allow for up to 5-10 business days (M-F) for your refund to return to your original form of payment once the refund has been issued or after we have received your return.
If you have waited 5-10 business days after the refund has been issued and still have not received it, please check your bank account once more. If it’s still not showing up, contact your credit card company. It may take some time before your refund is officially posted. Otherwise, you can contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are damaged or incorrect according to your order receipt. If you need to exchange a damaged or incorrect product, send us an email at email@example.com.
Shipping Your Return
To return or exchange your product,
PLEASE CONTACT US FIRST VIA EMAIL at firstname.lastname@example.org.
Your return may not be honored if you have not already discussed your return with one of our team members.
Once we know to expect your package, you can mail your product to:
220 W Canada, Unit 4 – San Clemente, CA 92672
You will be responsible for paying for your own shipping costs for returning your item. In case we have sent you a shipping label to use, this is of no cost to you and you simply need to give your package to a post man or drop off at the United States Post Office (USPS).
Depending on where you live, the time it may take for a replacement shipment to reach you may vary.
Still need help? Send us an email.
Contact us at email@example.com
for any other questions related to returns, refunds, or exchanges!